Shipping policy

SHIPPING POLICY
We ship orders from Poland to the countries and regions available at checkout.
Shipping methods, shipping charges and estimated delivery times are displayed at checkout based on the delivery address.
For ready-to-ship products, orders are prepared for dispatch after payment has been confirmed.
For custom-made and made-to-measure products, production time is separate from shipping time. The applicable production time will be stated on the product page or otherwise agreed with the customer before the order is placed. This production time forms part of the agreed delivery period.

Delivery times
Estimated delivery times are shown at checkout and begin after the order has been dispatched. For custom-made and made-to-measure products, the production time is not included in the estimated shipping time.

Unless a different delivery period has been agreed with you, we will deliver the goods within 30 days from the conclusion of the contract.
Delivery times are estimates and may be affected by the carrier, customs clearance, public holidays, weather conditions, or other circumstances outside our reasonable control.
Tracking
Where tracking is available, a tracking number or tracking link will be provided after the order has been dispatched.

International orders, customs and import charges
Orders shipped outside the European Union may be subject to customs clearance, import duties, taxes or other charges imposed by the destination country.
Unless such charges are expressly shown and collected at checkout, any applicable import duties, taxes or customs charges are the responsibility of the customer.

Lost or damaged shipments
If an order is lost or damaged during delivery, please contact us as soon as possible at juliasportrg@gmail.com. We will work with the carrier and, where applicable, arrange an appropriate replacement, refund or other remedy in accordance with applicable consumer law.
For consumer orders where we arrange the delivery, the risk of loss or damage remains with us until the goods are received by you or by a third party designated by you, other than the carrier. This does not apply where you independently choose a carrier that was not offered by us.

Incorrect or incomplete delivery address
Customers are responsible for providing a complete and accurate delivery address. If you notice an error in your delivery details, please contact us as soon as possible. We will make reasonable efforts to correct the address before dispatch.
If an order cannot be delivered because an incorrect or incomplete address was provided, please contact us so that we can determine the available options for redelivery.

Contact
If you have any questions about shipping or delivery, please contact us at juliasportrg@gmail.com.